Privacy Policy
Your privacy matters to us. Learn how myrelanthova protects and manages your personal information in accordance with Australian privacy laws.
At myrelanthova, we're committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect your data when you interact with our financial services platform. We comply with the Australian Privacy Principles under the Privacy Act 1988 and are dedicated to maintaining your trust through transparent data practices.
Information We Collect
We collect various types of information to provide you with our budget adjustment services and improve your experience on our platform. The information we gather helps us understand your financial needs and deliver personalized recommendations.
Personal Information
- Name, email address, and contact details when you register for an account
- Financial information including income, expenses, and budget categories you provide
- Government-issued identification numbers when required for verification purposes
- Payment information and transaction history for our services
- Communication preferences and marketing consent status
Technical Information
Our systems automatically collect technical data to ensure platform security and improve functionality. This includes your IP address, browser type, device information, and usage patterns. We also use cookies and similar technologies to enhance your browsing experience and remember your preferences.
| Data Type | Collection Method | Purpose |
|---|---|---|
| Account Information | Direct input during registration | Service provision and account management |
| Financial Data | User-provided through forms | Budget analysis and recommendations |
| Usage Analytics | Automated tracking systems | Platform improvement and security |
How We Use Your Information
Your information enables us to deliver effective budget adjustment strategies tailored to your specific financial situation. We process your data to provide our core services, improve platform functionality, and ensure compliance with financial regulations.
- Analyzing your spending patterns to create personalized budget recommendations
- Processing payments and managing your account subscriptions
- Sending service updates, educational content, and important notifications
- Improving our platform through usage analysis and user feedback
- Complying with Australian financial services regulations and reporting requirements
- Preventing fraud and maintaining platform security
We never sell your personal information to third parties. Your financial data remains confidential and is only used to provide the services you've requested from myrelanthova.
Data Sharing and Disclosure
We maintain strict controls over data sharing and only disclose your information in specific circumstances. Our approach prioritizes your privacy while ensuring we can deliver comprehensive financial services and meet legal obligations.
Service Providers
We work with trusted third-party service providers who assist in delivering our platform services. These partners include payment processors, cloud hosting providers, and analytics services. All service providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Taxation Office requirements, AUSTRAC reporting obligations, and responses to lawful requests from government agencies.
- Payment processing companies for transaction handling
- Cloud storage providers operating within Australia or approved jurisdictions
- Analytics services that help us improve platform performance
- Legal and compliance advisors when necessary for regulatory matters
- Government agencies when required by law or court order
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. We're committed to helping you exercise these rights easily and efficiently through our platform and customer service channels.
Access and Correction
You can access your personal information through your account dashboard at any time. If you find inaccurate information, you can update most details directly through your profile settings. For complex changes or data not accessible through your account, contact our privacy team using the details provided below.
Data Portability and Deletion
You can request a complete export of your data in a structured format. This includes all financial information, account details, and usage history you've provided to myrelanthova. You also have the right to request deletion of your account and associated data, subject to our legal retention requirements.
- View and download all personal information we hold about you
- Correct inaccurate or outdated information in your profile
- Request deletion of your account and associated data
- Object to certain types of data processing
- Withdraw consent for marketing communications at any time
- Lodge complaints with the Australian Privacy Commissioner
To exercise your privacy rights, log into your account or email us at privacy@myrelanthova.com. We'll respond to most requests within 30 days and provide clear information about any actions taken.
Data Security and Protection
Protecting your financial information is our top priority. We implement comprehensive security measures including encryption, access controls, and regular security audits to safeguard your data against unauthorized access, modification, or disclosure.
Technical Safeguards
All data transmission occurs over encrypted HTTPS connections using industry-standard TLS protocols. Your financial information is encrypted both in transit and at rest using AES-256 encryption. Our servers are hosted in secure Australian data centers with 24/7 monitoring and restricted physical access.
Access Controls
We maintain strict access controls ensuring only authorized personnel can access your information. Staff undergo regular privacy training and sign confidentiality agreements. All access to personal data is logged and monitored for unauthorized activity.
- End-to-end encryption for all sensitive financial data
- Multi-factor authentication for staff accessing customer information
- Regular penetration testing and security vulnerability assessments
- Automated backup systems with encrypted storage
- Incident response procedures for potential security breaches
- Compliance with Australian Government security standards
Data Retention and International Transfers
We retain your information only as long as necessary to provide our services and meet legal requirements. Different types of data have varying retention periods based on their purpose and regulatory obligations.
Retention Periods
Account information and financial data are retained for seven years after account closure to comply with Australian taxation and financial services regulations. Marketing preferences and communication logs are deleted within two years of your last interaction with our platform.
| Data Category | Retention Period | Reason |
|---|---|---|
| Financial Records | 7 years after account closure | Tax and regulatory compliance |
| Account Information | Duration of service + 7 years | Service provision and compliance |
| Marketing Data | 2 years from last interaction | Communication preferences |
International Data Transfers
We primarily store data within Australia using local service providers. When international transfers are necessary for service delivery, we ensure adequate protection through approved transfer mechanisms and contractual safeguards that meet Australian privacy standards.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You have control over cookie settings through your browser and our preference center.
Types of Cookies We Use
- Essential cookies required for platform functionality and security
- Preference cookies that remember your settings and customizations
- Analytics cookies to understand how users interact with our platform
- Marketing cookies for relevant advertising and communication preferences
You can manage cookie preferences through your browser settings or our cookie preference center available in your account dashboard. Disabling certain cookies may limit some platform functionality, but essential features will remain available.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated through email notification and prominent notices on our platform.
Minor updates that don't materially affect your rights or data processing practices may be posted directly to this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
When we make material changes to this policy, we'll provide 30 days' notice before the changes take effect. Your continued use of myrelanthova after the notice period constitutes acceptance of the updated terms.
Contact Our Privacy Team
If you have questions about this privacy policy or need assistance with your data rights, our privacy team is here to help.
Email: privacy@myrelanthova.com
Phone: +61 7 4420
0222
Address: 50/76-84 Waterway Dr, Gold Coast QLD 4209, Australia
We aim to respond to all privacy inquiries within 5 business days and resolve most requests within 30 days.
This Privacy Policy was last updated on January 15, 2025